These terms apply between Andersen Innovations (Rafal Andersen, sole trader registered in Sweden, org.nr 871228-7971, Malmö, Sweden) — “we” — and the business that orders a Norda Profile — “you”. Norda Profile is sold to businesses and professionals (B2B). By accepting a quote or paying an invoice you accept these terms.
1. What Norda Profile is
Norda Profile is a done-for-you mobile profile: a branded, mobile-first web page with QR code, “save contact” (vCard), share function, links, optional gallery and contact form, and Apple / Google Wallet passes, hosted under nordaprofile.se or your own domain. The exact scope is defined by the package you order (Starter, Premium or Business) as described on nordaprofile.se and in your quote.
2. Ordering and delivery
- An order is binding when you confirm the quote in writing (email is enough) or pay the setup invoice.
- You supply the content: name, role, texts, logo, photos, links. Delivery times stated on the website start when we have received complete content.
- Each package includes the number of revision rounds stated on the website. Additional changes are quoted separately or covered by the yearly plan.
- The profile goes live after your written approval of the preview.
3. Prices and payment
- Prices are shown per market in PLN, SEK, GBP or EUR, excluding VAT. VAT is added according to the rules that apply to your country and business status.
- The website begins an order request; it does not charge your card. We confirm the scope, delivery date, applicable VAT and payment method by email before work begins. Accepted orders are invoiced by Andersen Innovations with 14-day payment terms unless the quote states otherwise. The first year of hosting and support is included.
- From the second year a yearly fee applies, invoiced 30 days before the renewal date. The fee covers hosting, wallet passes, minor content updates within the package limit, and email support.
- If the yearly fee is not paid within 30 days of the due date, the profile may be taken offline until payment is received.
4. Your content and our design
- You keep all rights to the content you give us and confirm you are allowed to use it (including photos of people and third-party logos).
- We keep the rights to the Norda Profile templates, code and design system. You receive a licence to use your profile for as long as the service is active.
- We may show your profile as a reference (“live profiles”) unless you tell us in writing that you prefer not to be listed.
- Profiles must not contain unlawful, misleading or discriminatory content. We may refuse or take down content that breaks this rule or the law.
5. Hosting, availability and data
- We host profiles on professional cloud infrastructure in the EU and aim for continuous availability, but do not guarantee a specific uptime.
- Messages sent through your profile’s contact form are stored and forwarded to you. You are the controller of that data; we process it on your behalf. A data processing agreement is available on request.
- Apple Wallet and Google Wallet passes depend on Apple and Google services and may change or become unavailable for reasons outside our control.
6. Term and termination
- The service runs for one year from go-live and renews yearly unless cancelled in writing at least 30 days before the renewal date.
- On termination we take the profile offline and, on request, provide an export of your content and received contact-form messages within 30 days. After that the data is deleted, except what we must keep under bookkeeping law.
7. Liability
We deliver the service with professional care. Our total liability for any claim related to the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect losses such as lost profit or lost data, unless caused by gross negligence or intent. Nothing in these terms limits liability that cannot be limited by law.
8. Refunds and cancellation
- Every profile is designed individually, so the setup fee is refundable in full if you cancel before we start on your preview, and 50% if you cancel after the first preview but before go-live. After go-live the setup fee is non-refundable.
- If we cannot deliver within the stated time for reasons on our side, you may cancel and receive a full refund.
- The yearly plan starts 12 months after go-live and can be cancelled by email at any time before the renewal date. A yearly fee already charged is refunded in full if you cancel within 14 days of the charge; otherwise it covers the started year.
- Refunds are made by Andersen Innovations to the original payment method, normally within 14 days. Statutory rights are not affected.
9. Law and disputes
Swedish law applies. Disputes are settled by the Swedish courts, with Malmö District Court as first instance, unless mandatory law gives you another forum. We are always happy to resolve issues directly — write to kontakt@nordaprofile.se first.